OFNR process model

The NVC model has three or four steps depending on the mode of use.

1. Observation
2. Feelings
3. Needs
4. Request (optional, depending on mode)

The two modes of use of the NVC model are

1. empathy, including both self-empathy, and empathy for another, and
2. honest self-expression, including "please" (request) and "thank you" (gratitude)

Comments

Characteristics of Mass Communication

Five characteristics of mass communication have been identified by Cambridge University's John Thompson. Firstly, it "comprises both technical and institutional methods of production and distribution". This is evident throughout the history of the media, from print to the Internet, each suitable for commercial utility. Secondly, it involves the "commodification of symbolic forms",as the production of materials relies on its ability to manufacture and sell large quantities of the work. Just as radio stations rely on its time sold to advertisements, newspapers rely for the same reasons on its space. Mass communication's third characteristic is the "separate contexts between the production and reception of information", while the fourth is in its "reach to those 'far removed' in time and space, in comparison to the producers". Mass communication, which involves "information distribution". This is a "one to many" f...

Conclusion

Open communication climates encourage employees through supporting them, through allowing them to participate in decision making, and, through trusting them, which assures the integrity of information channels. Ultimately, the openness of any communication climate depends upon the character of the participants. Openness often demands courage because the communicator operates with lowered or eliminated defensive barriers, even when standing up to verbal assault. Because open communicators have to articulate their positions in meetings, public arenas, and in print, they must be secure individuals, confident in their own positions, ability, and authority. Yet, while open communication climate may make formidable personal demands, such openness ultimately rewards both the individual and the organization in providing an environment where people thrive and enterprise flourishes.

Trusting Environments

All parties in information exchange must tell the truth as they perceive it. They must also ensure that information is correct. Credibility is any employee's greatest asset. A reputation for carelessness, lying, deceit, or manipulation undercuts all future messages. The result of credibility is trust; it underpins all human relationships. Employees have to believe their information sources. If, for example, at weekly meetings, the staff hears contradictory information about project plans, decisions, or salary, they will dismiss all information because they cannot confidently choose which to believe. If one week they are told the start-up date is November 14, the next week November 20, and following week November 7, they will understandably dismiss all the information as not credible. Repeated instances of passing such contradictory information will corrupt the integrity of the communication channel. People quickly dismiss information sources that prove to be wrong or untrustworthy...

Improved Communication Skills

Search This Blog